Privacy policy
PRIVACY POLICY
Last updated: 17 August 2026
House N All respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how House N All collects, uses, discloses, stores and protects personal information when you visit our website, use our online store, place an order, contact us, subscribe to our marketing communications or otherwise interact with us.
Our online store is powered by Shopify. We also use third-party service providers to process payments, fulfil orders, provide shipping, operate our website, analyse website activity and support our business.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our store, we may collect and hold personal information including:
• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment and transaction information
• Products purchased, viewed or added to your cart
• Order and delivery information
• Information you provide when contacting customer support
• Reviews, feedback or other information you voluntarily provide
• Device information
• IP address
• Browser type and operating system
• Information about how you use and interact with our website
• Cookies, pixels and similar technology information
We generally do not collect sensitive information unless it is reasonably necessary and permitted by applicable law.
2. HOW WE COLLECT AND HOLD PERSONAL INFORMATION
We may collect personal information:
• Directly from you when you place an order, create or use a customer account, contact us, subscribe to our email list or otherwise provide information to us.
• Automatically when you use our website through cookies, pixels, analytics and similar technologies.
• From Shopify and other service providers that help us operate our store.
• From payment providers, fulfilment providers and shipping providers involved in processing and delivering your order.
• From other third parties where permitted by law.
Personal information may be stored by House N All and by third-party service providers that provide services to us, including Shopify, payment providers, fulfilment providers, shipping providers, analytics providers and other technology providers.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
3. HOW WE USE PERSONAL INFORMATION
We may collect, hold, use and disclose personal information to:
• Process and fulfil your orders.
• Process payments.
• Arrange delivery and provide tracking information.
• Communicate with you about your orders.
• Respond to customer service enquiries.
• Process returns, refunds and exchanges.
• Provide, operate and improve our website and products.
• Maintain and secure our website and systems.
• Detect and prevent fraud, misuse or other unlawful activity.
• Send marketing communications where permitted by law and where you have provided the required consent.
• Analyse website usage and improve our customer experience.
• Comply with legal and regulatory obligations.
• Protect our legal rights and interests.
4. MARKETING COMMUNICATIONS
If you subscribe to our email list or otherwise provide consent to receive marketing communications, House N All may send you information about products, promotions, offers and other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.
We may continue to send necessary non-marketing communications, such as order confirmations, shipping updates, refund information or other messages relating to transactions you have made with us.
We do not sell your personal information to third parties.
5. COOKIES AND ANALYTICS
We and our service providers may use cookies, pixels and similar technologies to:
• Keep our website functioning correctly.
• Remember preferences.
• Understand how visitors use our website.
• Measure website performance.
• Improve our products and services.
• Provide relevant advertising and marketing where permitted.
You may be able to control or disable certain cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.
6. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate our business and provide our services.
This may include disclosure to:
• Shopify and Shopify-related services.
• Payment processors and financial institutions.
• CJdropshipping and other fulfilment providers.
• Shipping and delivery providers.
• Website hosting, technology and IT providers.
• Analytics providers.
• Marketing and advertising providers.
• Customer service providers.
• Professional advisers such as accountants, lawyers or other consultants.
• Government agencies, regulators, courts or law enforcement where required or permitted by law.
We only disclose personal information for legitimate business purposes and in accordance with applicable law.
7. FULFILMENT AND SHIPPING PROVIDERS
When you place an order, we may need to provide your name, shipping address, contact details and order information to our fulfilment and shipping providers so that your order can be processed and delivered.
Because we use third-party fulfilment services, including CJdropshipping, your personal information may be processed by providers located outside Australia.
8. OVERSEAS DISCLOSURE
Some of the businesses and service providers we use may be located outside Australia or may store or process information outside Australia.
Depending on the services being used, personal information may be disclosed to or processed in countries including China, the United States and other countries where our technology, payment, fulfilment, shipping, analytics or other service providers operate.
Where required by applicable Australian privacy law, we take reasonable steps to ensure that overseas recipients handle personal information appropriately.
9. SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify may collect and process personal information relating to your use of our store, including information required to provide ecommerce, payment, security, analytics and other services.
Shopify's handling of personal information is also governed by Shopify's own privacy policies and terms.
10. DATA SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
If we become aware of a data breach that is required to be notified under applicable law, we will comply with our legal obligations.
11. HOW LONG WE KEEP PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
• Provide our services.
• Complete transactions.
• Maintain business and financial records.
• Resolve disputes.
• Prevent fraud.
• Comply with legal and regulatory obligations.
• Enforce our agreements.
When personal information is no longer required, we will take reasonable steps to delete or de-identify it where appropriate.
12. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
Please contact:
Email: yunusozcandogan@gmail.com
We may need to verify your identity before responding to a request.
13. PRIVACY COMPLAINTS
If you have a concern or complaint about how we have handled your personal information, please contact us first:
Email: yunusozcandogan@gmail.com
We will review your complaint and respond within a reasonable period.
If your complaint is not resolved and Australian privacy law applies to your circumstances, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
14. CHILDREN'S PRIVACY
Our website is not directed specifically at children.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe that a child has provided personal information to us, please contact us and we will consider appropriate steps to address the situation.
15. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.
When we make changes, we will update the "Last updated" date at the beginning of this policy.
17. CONTACT US
If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:
House N All
Email: yunusozcandogan@gmail.com
Last updated: 17 August 2026