Shipping policy
SHIPPING POLICY
Last updated: 17 August 2026
House N All ships products to customers using third-party fulfilment and shipping providers.
This Shipping Policy explains our shipping options, costs, processing times, delivery estimates and other important information about delivery of your order.
1. ORDER PROCESSING
Orders are generally processed after payment has been successfully received.
Please allow approximately 1–3 business days for order processing before your order is dispatched.
During periods of high demand, promotions, public holidays or other circumstances outside our reasonable control, processing may take longer.
Once your order has been dispatched, you will receive tracking information where tracking is available.
2. AUSTRALIAN SHIPPING
We currently offer shipping within Australia.
Our current shipping rates are:
Standard Shipping:
$11 per order.
Free Standard Shipping:
Available on orders of $100 or more.
Express Shipping:
$15 per order.
Shipping options available for a particular order will be displayed at checkout.
3. DELIVERY ESTIMATES
Standard shipping is generally estimated to take approximately 3–5 business days after dispatch.
Express shipping is generally estimated to take approximately 1–2 business days after dispatch.
Delivery estimates are not guaranteed and may vary depending on the delivery address, shipping carrier, fulfilment location, order volume and other circumstances.
The delivery timeframe does not include the order processing period described above.
4. INTERNATIONAL SHIPPING
Where international shipping is available, the current standard international shipping rate is:
Standard International Shipping:
$20 per order.
International delivery times may vary depending on the destination country, carrier, customs processing and other circumstances.
International shipping options and availability will be displayed at checkout.
5. CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes, GST, VAT or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.
House N All does not control customs authorities or the amount of any applicable import charges.
Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their country.
6. ORDER TRACKING
Where tracking is available, tracking information will be provided after your order has been dispatched.
Tracking information may take some time to become active after dispatch.
You can use the tracking information provided to monitor the progress of your delivery.
7. DELIVERY DELAYS
Delivery times are estimates only and may be affected by circumstances outside our reasonable control, including:
• Shipping carrier delays.
• Customs processing.
• Severe weather.
• Natural disasters.
• Public holidays.
• Transport disruptions.
• Incorrect or incomplete delivery information.
• High order volumes.
• Other events outside our reasonable control.
If we become aware of a significant delay affecting your order, we will take reasonable steps to assist you and provide available information.
Nothing in this Shipping Policy limits or excludes any rights or remedies you may have under the Australian Consumer Law.
8. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order cannot be delivered because the address provided is incorrect or incomplete, additional shipping costs may apply if the order needs to be re-sent.
This does not affect any rights you may have under the Australian Consumer Law.
9. LOST OR MISSING ORDERS
If your order appears to be lost, significantly delayed or has been marked as delivered but you have not received it, please contact us at:
yunusozcandogan@gmail.com
Please provide your order number and tracking information where available.
We will work with the relevant fulfilment or shipping provider to investigate the issue and determine the appropriate next steps.
10. DAMAGED ORDERS
If your order arrives damaged, please contact us as soon as reasonably possible at:
yunusozcandogan@gmail.com
Please include your order number and photographs or videos showing the damage where possible.
We will assess the issue and provide an appropriate remedy in accordance with our Return and Refund Policy and the Australian Consumer Law.
11. SEPARATE ORDERS
If an order contains multiple products, products may sometimes be dispatched separately depending on product availability, fulfilment location or shipping arrangements.
You may therefore receive multiple parcels for a single order.
12. CHANGES TO SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, rates, fulfilment providers or legal requirements.
When we make changes, we will update the "Last updated" date at the beginning of this policy.
13. CONTACT US
If you have questions about shipping or delivery, please contact:
House N All
Email: yunusozcandogan@gmail.com
Last updated: 17 August 2026