Refund policy

RETURN AND REFUND POLICY

We want you to be happy with your purchase. If you need to return an item, please contact us before sending anything back.

CHANGE-OF-MIND RETURNS

We offer a 30-day change-of-mind return period. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a change-of-mind return, the item must be unused, in its original condition and suitable for resale. Where applicable, the item should be returned with its original packaging and accessories.

Change-of-mind returns are subject to our approval. Return postage costs for change-of-mind returns are the responsibility of the customer.

To request a return, please contact us at yunusozcandogan@gmail.com with your order number and the reason for your return.

Do not send an item back before contacting us and receiving return instructions.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a minor problem, we may choose to repair, replace or refund the product within a reasonable time.

A product may have a major problem if, for example, it is unsafe, significantly different from its description, does not do what we said it would do, or would have stopped a reasonable consumer from purchasing it had they known about the problem.

If you believe your product has a problem, please contact us as soon as reasonably possible at yunusozcandogan@gmail.com. Please include your order number and, where appropriate, photographs or other information that helps us assess the issue.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when you receive it.

If your item arrives damaged, defective, faulty, or you receive the wrong item, contact us at yunusozcandogan@gmail.com as soon as reasonably possible.

Please provide your order number and photographs or videos showing the issue where possible. We will assess the problem and provide an appropriate remedy in accordance with the Australian Consumer Law.

You do not need to make a change-of-mind return request where the product has a fault or other issue covered by the Australian Consumer Law.

NON-RETURNABLE ITEMS

Change-of-mind returns may not be available for items that have been used, damaged after delivery, or are otherwise not in a condition suitable for resale.

Gift cards are not eligible for change-of-mind returns.

These exclusions do not affect your rights under the Australian Consumer Law. If an item has a problem covered by the Australian Consumer Law, you may still be entitled to a remedy.

EXCHANGES

If you would like to exchange an item because you have changed your mind, please contact us first.

Depending on availability, we may provide instructions for returning the original item and purchasing or receiving a replacement.

Australian Consumer Law rights relating to faulty, defective, unsafe or incorrectly supplied products are not affected by this exchange policy.

RETURN SHIPPING

For approved change-of-mind returns, the customer is responsible for the cost of returning the item unless we agree otherwise.

Where a product is faulty, defective, damaged on arrival, unsafe, incorrectly described or incorrectly supplied, we will assess the appropriate return and remedy arrangements in accordance with the Australian Consumer Law.

Please do not send products to an address without first contacting us. We will provide the appropriate return instructions and return address when your return request has been approved.

REFUNDS

Once we receive and assess your returned item, we will notify you whether your refund has been approved.

If your refund is approved, the refund will generally be processed to your original payment method.

Please allow additional time for your bank or payment provider to process the refund and for the funds to appear in your account.

For approved change-of-mind returns, the original shipping cost, if any, may not be refundable.

Refunds and other remedies for products covered by the Australian Consumer Law will be handled in accordance with your rights under that law.

CONTACT US

If you have any questions about returns or refunds, please contact us at:

yunusozcandogan@gmail.com

Please include your order number whenever contacting us about an order.